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I accidentally ghosted a client — Ask a Manager

I accidentally ghosted a client

A reader asks:

I recently took on a freelance web design project at an hourly rate.

However, I ran into some issues that I hadn’t anticipated having to deal with, and my anxiety got the better of me after we had to cancel a meeting a few weeks ago, and I haven’t responded to any communication since then. (I am in treatment for the anxiety.)

I need to respond to my client’s messages of increasing intensity, but I need some advice on what to say about the whole thing when we do meet up. I am not proud of my work (not the actual product, but the whole experience), and I don’t want to sound like I’m making excuses. How do I finish this project up in the classiest way possible in the hope of still preserving at least a friendly rapport with this person? (Also, I do not think I should charge her the full amount of the work that I have done/am going to do.)

I answer this question over at Inc. today, where I’m revisiting letters that have been buried in the archives here from years ago (and sometimes updating/expanding my answers to them). You can read it here.


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